Reference

Our Legal Terms for Your 0tt Account

Everything on this page governs the relationship between you and 0tt — from how we collect and store your data to the conditions under which your account operates.

Account TermsPrivacy PolicyData RetentionCookie UseJurisdiction Conditions
0tt Our Legal Terms for Your 0tt Account
LEGAL CONTACT PATHS

Reach Us About Any Legal Matter

If a clause in our terms raises a question or you need to exercise a legal right — such as requesting a copy of your data…

Email — Legal Queries Send your formal query or data-access request to our legal address.
Live Chat — Account Questions Our around-the-clock chat team can clarify policy wording, explain account conditions and escalate to…
Written Post — Formal Disputes For statutory notices or formal disputes that require a paper trail, send written correspondence…
HOW WE HANDLE THIS

Data, Security and Account Integrity at 0tt

Our approach to legal compliance is practical rather than ceremonial. Each of the items below describes a concrete practice we follow — what we do, how long we…

Data Collection Scope

We collect your name, contact details, payment identifiers linked to UPI or Paytm, and transaction history.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages perform well.

Account Security Practices

Passwords are hashed before storage. We use two-step login verification on request and flag logins from unrecognised devices, sending you…

Data Retention Schedule

Transaction records are held for the period required by Indian financial regulations.

Your Right to Access and Correct

You may request a copy of the personal data we hold about you at any time.

Dispute Resolution

If you believe a policy has been applied incorrectly to your account, raise it in writing via email.

Frequently Asked Legal Questions

These questions cover the legal matters we hear about most often — your data rights, how account terms work, what happens when policies change, and who to contact when something needs formal attention.

Your account is subject to applicable Indian law. Where a specific state or central regulation applies to online accounts, financial transactions or data handling, that regulation takes precedence over our standard platform terms.

Yes. Send a written request to our legal email address, and we will compile and deliver a copy of your stored personal data within five business days. No fee is charged for a first request in any 12-month period.

We send an email to your registered address at least seven days before any material change to our terms takes effect. The updated document is also published on this page with a clear effective date at the top.

We do not sell personal data. We share data only with payment processors like UPI networks, Paytm and PhonePe to complete transactions, and with identity-verification services where Indian law requires it.

Your profile data is flagged for deletion upon account closure. Transaction records are retained for the period required under Indian financial regulations, then permanently removed from our systems.

Write to our legal email address with your account details and the specific decision you are disputing. We review and respond within 14 days. If the matter is unresolved, you may escalate to the relevant Indian authority.

Account eligibility depends on local law and is available where local law permits. You confirm at account opening that you meet the legal age and eligibility requirements applicable in your state or region within India.